Below FAQ are some common concerns of our customers. .
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Need Help?
If you have an issue or question that requires immediate assistance, you can contact us on Whatsapp with the number +32 4 680 98029.
If we aren’t available, drop us an email and we will get back to you within 1-2 hours!
Pre Sale Questions
How does the pre-order process work?
When you pre-order a product, you're reserving it before it becomes available. Once the item is back in stock, we’ll ship it to you immediately, and you'll receive a confirmation email with tracking information.
When will my pre-ordered vitamins be shipped?
Pre-ordered items are shipped as soon as they are back in stock. We will notify you via email with an estimated delivery date and tracking details once your order is dispatched.
Can I pre-order multiple products at once?
Yes, you can pre-order as many products as you'd like in a single order. If some items are available and others are on pre-order, you can choose to have them shipped together or separately.
Will I be charged immediately for a pre-order?
Yes, payment is processed at the time of placing the pre-order to reserve your products. This ensures your spot in line once the items are restocked.
What happens if the pre-order date is delayed?
If there is a delay with the pre-order, we will notify you via email with updated information. You will have the option to wait for the new date or cancel your order for a full refund.
Can I cancel or change my pre-order?
Yes, you can cancel or modify your pre-order anytime before it ships. Just contact our customer support team, and we’ll assist with the changes.
Will I receive updates on my pre-order status?
Yes, we will keep you informed throughout the process. You’ll receive an email when your pre-order is confirmed, when it's about to be shipped, and once it’s on its way.
Is there a limit to how many vitamins I can pre-order?
There are no limits on pre-orders unless specified on the product page. If a product is in high demand, we’ll inform you if any quantity restrictions apply.
Orders
Where does Tableats ship from?
All orders are shipped from our facility in Antwerpen, Belgium.
How quickly will my order be processed?
We process and ship every order the same day, provided it’s placed before our shipping cut-off time.
How long will it take to receive my order?
We aim to deliver every order within 48 hours after shipping, depending on your location and the selected carrier. This timeframe applies within Belgium and nearby regions.
What carriers does Tableats use for shipping?
We work with trusted carriers including Bpost, DHL, FedEx, and DPD to ensure fast and reliable delivery of your orders.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package on the carrier's website.
Can I change or cancel my order after it’s been placed?
If your order hasn’t been shipped yet, you can contact our customer support team to modify or cancel it. Once it’s with our shipping partners, changes may not be possible.
What happens if I’m not available during delivery?
If you're not home during delivery, our carriers may leave the package at a secure location or provide instructions for re-delivery or pickup at a nearby collection point.
What if my order is delayed or lost?
In the unlikely event that your order is delayed or lost, our customer support team will work with the carrier to resolve the issue as quickly as possible.